My additional dependent tax credit is wrong.I have 2 kids who should be $500 each for credit but TT only is crediting me with $100, not $1,000.Yes I'm below income limit

[jeffglinski1]

Married, filing jointly, income less than $400,000 and one child is less than 17 so $2000 credit and two kids 17 or older who qualify for $500 but TT only credits me with $2,100 instead of $3,000. Even the stupid AI help answer says the two older should be $500 each. Anyone else having a similar problem and, if so, how did you fix it?

[MindyB]

If you don't have any income tax liability, only a portion is refundable under the Additional Child Tax Credit.  If line 24 of your 1040 is positive, and you still are not getting the full Child Tax Credit, I would be happy to take a look at your return. If you would be interested in that, please see the steps below and respond with the token number.

I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)