Solved: ItsDeductible Online is not importing to Desktop for 2024

ppwaskie · Jan 26, 2025 10:34:15 AM

I've used ItsDeductible Online for the past 3 tax years, and I have my 2024 data ready to be imported. However, when I go to import into TurboTax Desktop on Windows, it asks me if I want to use the same account I'm logged into (which is the right Intuit account). Then I see a quick pop-up that reads "Contacting ItsDeductible" then it returns to TurboTax Desktop, but nothing is imported. I've tried signing into ItsDeductible Online in my browser, I've signed out of it and back in. I've also restarted TurboTax Desktop, and I've rebooted my laptop to try again. Same behavior. Any ideas how to solve this would be greatly appreciated.

ItsDeductible Online is not importing to Desktop for 2024

@ppwaskie

I had to work really hard with multiple edit passes to track down all the special characters before the import would work. I also have a few really long descriptions. I did not have to shorten them.

As shared earlier, I also tested 2023. I didn't mention it then, but yes 2023 does accept special characters. I believe 2024 TT Desktop is the first time TT now has an embedded version of ItsDeductible inside and apparently has undocumented restrictions that the online version does not. Plus that silent fail to import bug (no error message on failure).