I contacted TurboTax Customer Service last week regarding Case #1543605895 concerning an issue with It's Deductible not importing my 8 separate item donations, along with monetary and other donations. I meticulously entered these records throughout 2024, and TurboTax Deluxe for 2024 tax filing will not allow me to import them. When I attempt to update and import, I receive an error stating: "The import was unsuccessful."
During my initial call, I was assured that someone from Customer Service would contact me via email with a resolution. However, I never received any follow-up. Instead, my son received an email stating that my case was closed and asking him to complete a survey. Despite providing my correct email address three times—confirmed and read back by the agent—the response was never sent to me. Additionally, my survey response noting the lack of resolution has gone unanswered.
I still have no solution to this issue and need assistance as soon as possible to avoid re-entering all my donation records manually. Please address this matter promptly and provide a resolution.
