How can I change in turbotax the child tax credit as my daugher applies to that, but the program doesn't allow me to do so?

[rogeriomuniz-gma]

according to the irs page: https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f... she is can be qualified for child tax credit

[xmasbaby0]

Did you enter something incorrectly about her in MY INFO?  

Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.    Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2023 make sure you said she lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question.

[rogeriomuniz-gma]

I did all you mentioned but still get 500 as credit.

[DoninGA]

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@rogeriomuniz-gma wrote:

I did all you mentioned but still get 500 as credit.

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Is the child under the age of 17 in 2023?

[VolvoGirl · Accepted solution]

How old is she?  Was she born in 2023?  Or had to be UNDER 17 on Dec 31, 2023.  Try deleting them under My Info and then add them again.  That usually fixes it.

There are a couple questions you could have answered wrong under My Info.  Click on My Info then click Edit by Dependents, then click Edit by their name and go though all the screens again.

First of all check their date of birth.  Also you need to enter a ssn for them.

If your child was away at college, count the number of months away as having lived with you.  The correct answer to claim the person is to say "the whole year". This will indicate you supported the person the whole year, thus it will be entered on your return correctly showing up as a dependent.   Or if your child was born during the year they are considered to have lived with you the whole year so be sure to answer All Year (pick the top box for the Whole Year).

Or the one that says did your CHILD pay more than half of their support.  It's not asking if you did.

[rogeriomuniz-gma]

Thank you all for your help! @VolvoGirl deleting and adding fixed the problem!