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Charged twice for using turbotax

Why was I charged twice for using TurboTax? TurboTax had already deducted what I owed to file taxes when I was finished filing and when it was deposited.. why?

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2 Replies
VictoriaD75
Employee Tax Expert

Charged twice for using turbotax

You should not have been charged twice. We cannot review your account in this forum or issue refunds. Please contact TurboTax Support.

 

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Charged twice for using turbotax

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

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