Cannot import ItsDeductible data. Keeps trying to use Keychain.

[heiber]

When I try to import from ItsDeductible, it asks if I have an account and I click the Yes button.

From there it asks me to enter my Keychain password to authenticate.  Even though I enter it correctly it never works.  The only other option is to Deny.  If I click that then it always gives me an error window with the following.  At this point there is no way past this screen to enter my credentials and import the data - thus blocking my entire return.

"There was a connection problem.

Please check your Internet connection. This problem could be caused by intermittent or limited Internet service. Make sure your wireless connection is working or your network cable is plugged in.

If you are unable to reach the site, you can call 
1-800-4-INTUIT (select the option for TurboTax when prompted)."

[NashayLO · Accepted solution]

There are some troubleshooting steps you can take, to successfully import ItsDeductible, into your Turbotax Software on your Mac. Please see the following Turbotax FAQ for more information  https://ttlc.intuit.com/replies/6446422

[heiber]

Thank you.  I deleted the keychain entry for Itsdeductible.  Had to restart the computer but afterwards the credential screen came up in Turbotax and I was able to import successfully.  Thank you for the help.

[NashayLO]

You're welcome.

[PDundon]

Why not just fix the bug instead of these workarounds?

[dvandivier]

Yes, this worked for me. I had to do it a couple of times for some reason.

[ejudgie]

I don't see an ItsDeductible entry in my keytab yet I still see this issue.  No internet connection issues either.

[skidivian]

Deleting the keychain entry and restarting worked for me as well.

[ejudgie]

Just wasn’t searching for right key. Works now. No reboot required.

[brentsg]

Good grief, just fix the damn bug.

[AnAmy]

I have tried so many ways... which user pw? is it the one I use for ItsDeductible or ___? "...the current password for your user account"

[AnAmy]

OMG - THANK YOU! for telling us how to fix this STUPID, STUPID Mac error... screen shots & step by step, THANK YOU.

[deanadk]

This solution is for Mac users.

I just had the same problem, but fortunately was able to solve the problem.  You need to add the current TurboTax program to the Access Control Box.

Open Keychain Access?

Under Keychain in the upper left column, click "login"

Under Category in the lower left column, click "passwords"

In the main body on the right side locate "Intuit ID"and double click

When the box pops up click "Access Control" (you may need to enter your login password)

Click the + located in the lower left corner 

Type in the current TurboTax, i.e. TurboTax 2018

Click "Save"

You should then be able to type in the login password to allow access to the program.

???????                                                                                                               

[deanadk]

I don't know how those question marks ended up in my Answer above.  There shouldn't be a ? after "Open Keychain Access" nor at the end of the response.  

[AnAmy]

OMG - THANK YOU! for telling us how to fix this STUPID, STUPID Mac error...