turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

rexyl
New Member

Cannot import anything (likely due to network issue)

This is the first year I use Mac software instead of online, and seem like a big mistake.

 

Upon download finish and open, I was greet by this promt:

 Screenshot 2024-02-25 at 5.30.38 PM.png

 

After click "OK", I am still about to access the software however whenever I try to use "Import from TurboTax Online" or "Import W2" it asks me user password, after login success (at least I assume so as no error message prompt), it basically stay exactly the same place. 

 

I am certain my network is fine, and I tried to uninstall and reinstall the software but no luck

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
CatinaT1
Employee Tax Expert

Cannot import anything (likely due to network issue)

If you are using TurboTax Online, try importing using a different browser.

 

See the following TurboTax Help articles for potential fixes:

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
rexyl
New Member

Cannot import anything (likely due to network issue)

Hi, like I mentioned, this is the TurboTax for Mac

MonikaK1
Expert Alumni

Cannot import anything (likely due to network issue)

Have you tried to open TurboTax again since your last post three days ago? If you are still having trouble with opening the program or importing:

 

To transfer info from your 2022 TurboTax for Mac return:

  1. Open TurboTax for Mac 2023 and choose File New Tax Return.
  2. Select Begin and choose Use a tax return that's on my computer.
  3. Select your 2022 return from the list and select Continue.
  4. Select Continue to review the transferred information. We'll also give you opportunities to review, edit, or delete transferred information later on.

Be aware that once you've gone past the Transfer screens, you can't go back to revisit them. If you need to re-do your transfer, go back to step 1 to start over with a new return.

 

See this TurboTax help article and this one for more information.

 

See also this discussion thread on the Apple Community website for other users' suggestions.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies