turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Blank screen loading 1098 data

Trying to add 1098 data.  UI says 'get ready to be impressed' regarding loading my 1098 data.  Press continue, UI processes for a second then returns blank screen.  Tried deleting existing 1098 and adding a new one.  Another blank screen.

Seems this is a software bug.  I'm on windows 10 pro using firefox 86.0.1.  Edited 031521 at 21:18 ET due to original message getting misposted

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Blank screen loading 1098 data

You didn't say what the problem is.  What bug?

Blank screen loading 1098 data

Ok maybe two bugs.  First.  On the deductions& credits page, I press review on mortgage interest and refinancing.   Says 'Get ready to be impressed' about loading my 1098 data.  Press ok.  Blank screen under the deductions & credit tab.

Tried deleting 1098 and add new. Goes to blank screen.  2nd bug.  Wrote this up and said submit to community.  Then says 'add additional information'.  I added the note about window's 10/firefox, but then posted only the additional details.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies