After trying to replicate the issue you described, it would be helpful to have a diagnostic copy of your tax return to compare. Sharing a diagnostic copy of your tax return will allow someone to take a closer look with an actual user return and submit this experience for further review if necessary. Having a diagnostic tax file is the first step to get it resolved.
The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number along with which version of TurboTax you are using and what states you are filing in a follow-up thread. It is important to know the version of the desktop program you are using since the home office screens vary depending on which one you are using. The Home and Business version questions are more detailed.
For a desktop version of TurboTax, use these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
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