Thousands of dollars worth of 2023 donations have disappeared. There seems to be now way to remedy this. Where can I find help for this?
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Can you give us more information? Did you enter donations and now don't see them? Also include which version of TurboTax you are using.
I entered my donations with value at itsdeductible online. I did it the same as I have for years. They were all there. Then I got a message saying something like donation values have been updated (not verbatim). There are still donations when I go to my account on Itsdeductible but only one of them valued at about $802. Please help me find the rest of my donations? Thank you. Tim [removed for privacy]
I have some things for you to try.
First, make sure you are using the same account and log in information. I would log completely out and then log back in, just to eliminate that as a problem.
Second, since ItsDeductible was going to be discontinued this year and then that decision changed, there may be a way to access the classic version. This could be no longer available, but it is worth a try. If you would like to access the classic version of ItsDeductible, please follow these steps:
And finally, in case I am misunderstanding and you are seeing the missing information once you import into TurboTax, this link will help you understand why.
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