I have some things for you to try.
First, make sure you are using the same account and log in information. I would log completely out and then log back in, just to eliminate that as a problem.
Second, since ItsDeductible was going to be discontinued this year and then that decision changed, there may be a way to access the classic version. This could be no longer available, but it is worth a try. If you would like to access the classic version of ItsDeductible, please follow these steps:
- Click this link: https://itsdeductibleonline.intuit.com/Logout.htm
- The page will show that you are logged out. At the top of the page is a small sign-in button
- Click sign-in and use your ItsDeductible login credentials to get access to the classic version of your account.
- Bookmark the page.
And finally, in case I am misunderstanding and you are seeing the missing information once you import into TurboTax, this link will help you understand why.
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