- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021 Child Tax Credit--is there a way to opt out of payments without using the portal
Greetings,
My ex-husband and I alternate years claiming our son on our taxes. I claimed my son on my 2020 taxes. My ex will claim him on his 2021 taxes. I am trying to log into the portal to opt out of the rest of the advance payments so that I don't end up having to pay the funds back next year. I can't get into the portal due to problems with the ID.me app. Every time it sends me a verification link, it sends the link to me broken into two separate text messages, so I can't click on the link. I tried to hand-type the entire link into a web browser, and that didn't work either. I've already spent at least 3 hours trying to do this. Is there an alterative way to opt out, by paper or by phone? Please help! Thanks!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021 Child Tax Credit--is there a way to opt out of payments without using the portal
Hello NDrew11,
If the ID.me app isn't working for you, I suggest creating an account and accessing the page that way. Otherwise, if you don't have either that works, it says to have a photo ID ready (https://www.irs.gov/credits-deductions/child-tax-credit-update-portal)
**Mark the post that answers your question by clicking on "Mark as Best Answer"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021 Child Tax Credit--is there a way to opt out of payments without using the portal
Dear Jared,
I tried the app. I tried doing it on my computer. I uploaded photos of my driver's license, it made me do a video selfie, then it compared the two. Then it asked for my ss#. Then it checked my credit record. And then, it asked to send me a verification link again via my phone number. The link showed up again, broken into two text messages. Rinse and Repeat. Any other idea? Thanks!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021 Child Tax Credit--is there a way to opt out of payments without using the portal
Yes, I do have an idea:
- Copy and paste both text messages into an email.
- Edit the message so the link is complete, not broken into two pieces.
- Then, either copy/paste the complete link into your browser or email the link to yourself and click it when it shows up in your inbox.
I don't know if there is a timeout feature for the link, so you may need to request it one last time and then quickly follow the steps above.
**Mark the post that answers your question by clicking on "Mark as Best Answer"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021 Child Tax Credit--is there a way to opt out of payments without using the portal
Ok, I'll give this a try. Thanks! I've also submitted a help request to IDMe support. Fingers crossed.
Still have questions?
Or browse the Forums