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philwang21
New Member

Your Payment Didn't Go Through Loop

I'm having an issue with e-filing my state return. I paid for the state return and got email confirmation of my payment. When I hit continue, it says all my products have been restored and lists "TURBOTAX STATE RETURN XX TAX YEAR 2019 E-FILE". Then, it takes me to the next screen stating that "Your Payment Didn't Go Through". No matter how many times I "restore" my purchase, I am stuck in an endless loop of being unable to e-file my state return.

3 Replies
philwang21
New Member

Your Payment Didn't Go Through Loop

Forgot to mention - I've tried removing state return, uninstalling, reinstalling multiple times with no luck.

Bandita33
New Member

Your Payment Didn't Go Through Loop

Hi Philwang21,

Did TurboTax ever resolve this issue for you?

I am experiencing a similar issue, same loop!

""Your Payment Didn't Go Through". No matter how many times I "restore" my purchase, I am stuck in an endless loop of being unable to e-file my state return."

 

Thanks,

Bandita33

HeatherPLO
Intuit Alumni

Your Payment Didn't Go Through Loop

Are you using TurboTax Online?  Please try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  Also, you can try completing your return in a different browser as well.  


For further instructions on how to clear cache and delete cookies, please see the links below:


Clear Cache

Delete Cookies

 

Also, please see the Help Article here for how to troubleshoot a Payment Error. 

 

If the above suggestions do not work, please reach out to us directly by phone starting at the link here.  This will direct your inquiry to the correct department.   

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