Your 2020 New York Personal return was rejected

[jbhill]

I received an email on 2/18 with the above subject. It says NY_Itemized - we've identified a potential issue in your NY return due to an error in our software. To update your return: Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed. From there we can walk you through making the updates you need and help you e-file your return. 

I opened TurboTax 2020, but my 2020 return is not in there, as if it can't be found. There are no details about what's causing the problem. It's acting as if I haven't filed at all, and as if I can start a new return. My federal return was already accepted. How can this is remedied?

[jbhill]

I answered my own question - I had to find the .tax2020 file and then was able to fix it. The program had already updated so it did e-file. Hopefully it will be accepted this time.