When entering a brand new 1099G for state income tax refund Turbotax says "You already have entered amounts for this state or locality". Is this a software bug?

[SamiaI]

You can edit the amount that TurboTax transferred from last year and enter the amount you actually received (should be the same as the amount reported on Form 1099-G), or you can just delete the form and reenter it again. See the steps below to delete:

1. Open your return in TurboTax. (To do this, sign in to TurboTax, and select the Take me to my return button.)
2. In the left side bar, select Tax Tools> Tools.
3. In the pop-up window Tool Center, choose Delete a form.
4. Select Delete next to the form/schedule/worksheet and follow the onscreen instructions.

See the faq below if you are unable to enter more than one 1099-G:

https://ttlc.intuit.com/replies/6488530

[shadowbean57]

Prior to escalating the question I attempted the workarounds as described - I deleted the 1099-G form and tried starting over to no avail. Unless there's another form in addition to the 1099G that needs to be removed I'm blocked from submitting my return.

[SamiaI]

You can get a diagnostic copy for us to look at.
See the directions below:
Click on tax tools in the left menu bar, then Tools, then share my file with an agent, which will create a diagnostic copy. You can write the token number here, and we will look at it