Why am i not getting the full refund back of taxes paid to the state i work in that has a reciprocal agreement with the state i live in?

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Why am i not getting the full refund back of taxes paid to the state i work in that has a reciprocal agreement with the state i live in?

If you had county/city tax, that would not be refunded as localities do not abide by reciprocal agreements between states.

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