Dear TurboTax: 1. Train your customer service reps. Your customer service reps should NOT be "googling" support issues while we are on the phone with them. They know less than we do about your products.
2. Have a management structure in place. With real upper management support. With live human beings who have and take responsibility for their role.
3. Read the comments online - the fact that you do not advertise a phone number indicates that you are fully aware of the crappiness of your software and the shoddiness of your customer service, which leads us to believe that you are deliberately obfuscating responses to pressing issues.
4. Your crappy software creates legal issues. We can direct you to our outside counsel, who will happily detail the litany of issues with your product, lack of services, and failed responses.
5. Do us a favor and go out of business. Let qualified individuals and/or companies take over the tax sector. Intuit and Turbotax, you suck.
