Turbotax limiting our Virginia 529 deduction

[smlmom]

Restating my question from yesterday.  My husband contributed $4000 to each of our 4 grandchildren's 529 accounts, each with their own ID, for a total of $16,000.  Turbotax is limiting our deduction on Virginia state taxes to $12,000.  Why?  We have plenty of AGI to apply it to.  Is this a bug?

[AnnetteB6]

If you could provide a diagnostic copy of your return then we can examine the situation in more detail.  

Use these steps if you are using TurboTax Online:

• Sign in to your account and select Take me to my return.
• Select Tax Tools in the menu to the left.
• Select Tools.
• Select Share my file with agent.
• A pop-up message will appear, select OK to send the sanitized diagnostic copy to us.
• Post the token number here. 

If you are using a CD/downloaded version of TurboTax, use these steps:

• Select Online at the top of the screen
• Select Send Tax File to Agent.
• Click OK.
• Post the token number here.

[smlmom]

No the tips did not help.  I finally erased all my entries, saved and closed the return, reopened turbotax and reentered all my figures.  Somehow that worked.

[CARSWSC]

I'm having the exact same problem this year.  I'm the account owner of three different Virginia 529 accounts.  I have an account for each of my three sons.   I contributed $4K to two accounts and $2K to one account---$10K total contributions in 2021.  When I entered this info into TurboTax, I only got a $6K deduction.  Per the Virginia tax law, I should get the $10K deduction.

I had this same problem last year.  the TuboTax technician gave me a work around.  can you fix this bug? 

[CARSWSC]

I did the same thing that smlmom described above and it worked.  I deleted my three previous entries and just re-entered things.  my total deduction amount is correct !!!    THANKS SMLMOM