Turbo Tax NOT recording State extension payment

[loepker1]

Working 2018 Taxes; Filed an extension for both Federal (qualified for refund) and State (owed money - and paid the state tax at time of extension); now trying to file my taxes; when back into Turbo Tax and edited State; it asked if I filed an extension and the amount paid; entered the information requested and the State Tax Owed dropped to $0; all the reviews were completed and the summary before e-filing indicated a refund for Federal and $0 for State; went to e-file and the State Tax returned to owing the original value that I paid in the extension; went back in and modified the State Tax Form indicating a payment with the extension; the summary showed $0 State Taxes owed; when to e-file and the same thing happened - the State Tax reverted to the original owed amount; went ahead and e-filed Federal Return - how do I fix this problem so I can e-file the State Return indicating I paid the tax owed during the extension?

[Critter]

Contact TurboTax support on Monday and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[GabiU]

I'd like to thank you for reaching out at reporting this product issue you experienced. 

In order to help us further investigate...would you be willing to send us a is a copy of your tax return that has all of your personal information removed?  You can send one to us by following the directions below: 

1. Click into your return. ​
2. Click Online and select "Send Tax File to Agent". ​
3. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.​
4. Please provide the Token Number that was generated onto a response. 

Thank you! I hope to hear from you soon.