Stuck in a Loop on Reviewing State's Past Year Return Input

[user17736033973]

After selecting e-file of Federal and State Returns, the program asked about "...need a little information that we didn't need earlier."  The info was in regard to last year's tax return.

I inputted the info it asked for but after selecting Continue, ''...taxable portion on income is calculated using the worksheet below.  Clear this value" Deleted info , Continue button, goes back into review and "...need a little more info..." 

Last year my State Tax bombed because something got screwed up, I submitted a "hard copy" and mailed it to State.

So no matter what I input to last year's entry, the Turbo Tax program doesn't like the answer and goes back and asks for the information again and no matter how I try to manipulate the input, it's not acceptable.

HOW DO I BREAK THIS LOOP?

[LaShaunA3]

Try clearing your cache and deleting your cookies. This usually resolves looping errors. 

 

[user17736033973]

You asked if I got answer to “stuck in a loop,”  and I was advised to clear my cache, it initially did not work but when came back next morning it worked so I was able to submit my tax forms.