I filed my taxes with you guys but you did not pay the state taxes that were owed so I was charged a late fee. Why was the state tax not paid?
TurboTax does not pay your state tax for you. You pay it yourself. If you did not pay it, you are now late.
Your only proof of paying your tax due is your own bank/credit card record.
Your state tax due cannot be paid from your federal refund.
It is not possible to pay your state tax due from your federal refund, nor is it possible to pay a federal tax due from a state refund. The federal and state treasuries are completely separate from each other. You may have seen a TurboTax summary of your federal and state amounts that confused you into thinking one was “paying” the other. It is not.
You must pay your state tax due using the state’s preferred method of receiving payment. For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.