State Tax Loop

[decaturkev]

 purchased 2019 Deluxe through Amazon. Everything else works fine and I have already submitted my Federal returns.  I had to reload my PC and reinstall TurboTax software's. Now when I try to view my 2019 it wants me to download state software but when I try to download my one free state (Virginia) it will not advance.

Here's exactly what happens every time I try:

-State taxes tab shows Virginia.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Virginia click Virginia and it goes right back through the above process.

Please help!

[ChondelLO]

Thank you for letting us know about this experience. Please visit the Help Article below for assistance with the State tax loop.

How can I get out of the state tax loop?