State Tax- CA

[aartigautam]

Intuit, please update us with the actual fix for this state tax loop issue where it never opens your state return and always says "lets download and install your state..." and then "Your software is up to date". Reinstalling does not fix this. Installing your software on another PC does not fix this. Updating your software with the latest updates does not fix this. You don't provide a manual download of the state tax or any method to remove the state to reinstall it. File | Remove State Return always comes up blank. Please provide a real fix so we can actually use your software. 

[DoninGA]

Have you tried the procedure in this TurboTax support FAQ for the state loop issue - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

[aartigautam]

I am unable to view the link/url mentioned, it seems to be secured. 

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

The following is the message i am getting.

We couldn’t find that answer for you

Use the Back button to try again.

[DoninGA · Accepted solution]

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@aartigautam wrote:

I am unable to view the link/url mentioned, it seems to be secured. 

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

The following is the message i am getting.

We couldn’t find that answer for you

Use the Back button to try again.

---

That's odd.  The link is active when I use it.  Maybe your web browser needs cache or cookies cleared.

I am using Chrome Version 85.0.4183.121

Regardless, here is the help article from the link -

If you're using the TurboTax CD/Download, you may experience an issue where your state is already downloaded but not showing as installed.  When you try to download your state, you get a message that Your software is up to date with the state product never installing and you're caught in a loop. You could also be prompted to update prior to e-filing and getting a message that says You're up to date.

Resolution

To resolve, close TurboTax and then:

1. Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.
2. Double-click to open the zip folder.
3. Extract the contents of the folder to your desktop and open the extracted folder.
4. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
5. Select your version (Personal or Business).
6. Select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
7. Once the tool finishes removing the state return(s), close it and reopen TurboTax.
8. Follow the prompts to update TurboTax at the prompt. It should start downloading your state.
   • If it doesn't, click the State Taxes tab and download it from there.

If this fix fails:

1. Uninstall TurboTax.
2. Double-click the CD or download file to start the reinstallation process with the following steps:
3. Select Next on the welcome screen.
4. Select I Agree on the License Agreement.
5. On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:Program Files (x86)TurboTaxDeluxe 20XX.
6. Select Install after changing the location.
7. Open TurboTax after installation and proceed to your state taxes.

If the above steps don't resolve this issue, restart your computer in Selective Startup and run the tool again.  

[aartigautam · Accepted solution]

Thanks a lot. Running the TTCleanStates.exe file did the magic. Appreciate your prompt help.