State review/file stuck in a loop(NJ)

[user17698937541]

I filed my federal taxes on 1/16 and tried to file my state taxes as well but after I fill in all the information I get to step 1 out of 3 and once I get to the “your orders” section and press continue I’m looped back to step 1 of 3. I’ve looked it up and tried all of the solutions I could find online(clearing cache, different device, private browser, clearing state and refilling, error check, etc) and it still wasn’t working. I decided to try again a few days later to no prevail. Now it’s been 15 days since I filed my federal and 11 days since federal has been accepted however I’m still stuck in the same loop I was when I tried filing 2 weeks ago. Helped my MIL do hers a few days ago and hers went through right away no problem. What is causing mine to keep looping and why hasn’t support fixed this problem yet. Especially when I’m paying $200+ to file my taxes. 

[NicolleR1]

We are aware that some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.  We are currently investigating this issue. We will notify you once the program is updated.