Why is my return still pending? (updated 3-16-21)

[Wsull99]

I submit state tax return on or about Jan 31, 2021 and it is still pending and I haven't heard a word from you ??

[bowen1950]

John, I just got the same rejection, but the instructions are kind of confusing. How did you find out what the problem was...it seems the problem is with Turbo Tax.  The instructions say to update first...I can't even figure out how to do that.  Did you have to update Turbo Tax first???

[cmo428]

Were your errors something to do with income you might have received but Turbo Tax didnt ask you about? I didnt have any of those types of income so I just refiled, but now I am wondering if I was supposed to go in and check NO or something, but there was no link to even find where that info would be within the file. Annoying that they dont really "walk you through it"!

[dgriego47]

Well, I finally went from pending to rejected this afternoon.

*  I logged in, it showed me a prompt stating it was a software issue/glitch.

*  It then scanned my state return again, came back with no hint to uodate and green.

*  I immediately re-E-Filed today at around 3pm.

*  It’s 6pm now, and I just received notification my state was accepted.  

[emilyg41]

I had same "error" rejection issue with my CA state return an I refiled this morning, following the email prompt, and CA still pending. In all the years prior I had acceptance within minutes of submission so looks like more of the same... :( 

[Mp3966]

My nys filing is also still pending with no explanation,  why?

[MJsDad]

Same problem here. I logged in and there was nothing to really fix. Very confused.

[dgriego47]

Nothing to fix for me, but after re-submitting it went through and accepted by 6pm today.

while venting on the phone today with an agent. I literally told her, I would bet money if you just rejected now, and let me re-submit now that’s after the 12th, it would likely work, and did.

[brantw]

Same thing happened to me with my California return. It told me there was a software error from Turbotax, and that I needed to fix the problem and resubmit. This of course doesn't make sense. I can I fix a software error from Turbotax? Anyways, I called the live support and they had no idea what was happening. We walked through the review and it said everything was fine and resubmit. So I resubmitted it. I have no idea what happened. I've used Turbotax for the last 10 years and have done pretty much everything the same.

[dizerega2]

I e-filed my Federal and state returns on 2/15 and have received no response as of 8:30 p.m. Mountain Time, 2/18.   Any suggestions, what’s next?

[MC65]

I initially efiled on 01/28, my federal return got accepted on 02/11. My CA state return was pending ever since, I refiled this morning after receiving the rejection email (TT software error with itemized deductions).  Now my CA return is STILL pending since several hours. This is getting ridiculous!

[MAC61]

Gabi,

  Thank you for the reply.

Since posting earlier this afternoon/Evening, I received both text message and email from Turbotax to indicate CA state taxes were rejected,  Text pointed me to email, and email detailed:

What happened   CA_Itemized - We've identified a potential issue in your California return due to an error in our software.   Next step   We'll help you update this on your 2020 California Personal return and e-file.

To update your return   Once you've opened your return in TurboTax, the details about what's causing the problem will be displayed.   From there we can walk you through making the updates you need and help you e-file your return. If we're unable to resolve the errors and e-file again, we'll help you get your return filed by mail.

Once I opened TurboTax it wants you to check for SW updates for the program, since mine were updated earlier in the day the program moved on.  Program had me go to Federal Taxes, I believe OTHER DEDUCTIONS section for things like tax preparation deductions, moving expenses, etc - which I had nothing to add or enter.

Program then goes to have Federal review, and then once that checked good, had me complete a CA state review, and that checked good.

At that point it walks you thru efiling again and system automatically sees Federal as being sent previously, and Idaho being sent previously.  With the CA return efiling for the 2nd attempt - everything previously entered for Driver License, Banking acct's, etc were still present and it was basically having me mouse click through to resubmit the CA taxes, which were again sent out successfully 2/18/2021 at 8:59 PM.

So in all, a Software glitch that TurboTax software engineers would have needed obvious time to correct, and test before updating the main system and getting this far again.  I get it, and most reasonable customers will as well.

HOWEVER - Hopefully in the future, when a customer is affected by a SW glitch / fix which understandably can occur - it would save a lot of our time if we were alerted early on.  AT my age I don't need to be head scratching - hair is already pretty thin on top.

Anyway, that's MY update to the forum.

Thank you again, MAC

[graphite_gray]

I have this issue as well. I got the email earlier this evening. I updated my TT upon opening the software and attempted to re-efile my CA taxes just now. Just my luck, the year I finally get a refund! Hoping for an acceptance text soon.

[graphite_gray]

@MAC61 Thank you for sharing your detailed findings. I just want to confirm to TurboTax that I am experiencing the exact same outcome here. 

[MAC61]

@graphite_gray   I have not received an acceptance from CA yet after the refile this evening, but did have an itemized return this year and multiple states as I moved from CA to Idaho.  Not sure if that affects speed of acceptance, but hopefully in the morning we both have good news.

Cheers & good luck.  MAC