Unable to file MA state return, error message says I need to update a file but am using the website

[gr3gg0]

I'm unable to file Federal or State because of the below error note at the very end of the process. The text implies this is a TurboTax error and not anything on my side... is anyone else getting this / can something be done? I'm using the website so have no way to update anything and there is no 'Check for Updates' area on the screen. A live agent had me log out and log in again but it didn't resolve the issue 

Thanks!

[MichelleLO]

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

 TurboTax Online:

1. Sign in to your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. lease provide the Token Number that was generated in the response.

@gr3gg0

[gr3gg0]

Thank you! I've followed these steps - the token number is 926798.

@MichelleLO 

[Swanna]

I'm also experiencing this issue with the MA Schedule B: Line 10 and being asked to Check for Updates on the web client. My token number is 931374.

[jyc007]

I'm getting the exact same issue. 

@MichelleLO 

Token Number: 931376

[zebes]

I have the exact same issue on Schedule10 for MA state tax filing  - token number is 932855

@MichelleLO 

[zebes]

Looking for an update on this issue @MichelleLO  is the fix available - thank you

[gr3gg0]

issue has since been resolved for anyone else tracking this, logged in and was able to file without the error msg just now.