Unable to Enter Direct Deposit Information TT2021

[Oz01]

Okay here is latest information, I was able to get bank information accepted for SC State tax.  However I still have a problem which I will detail at end.  Following was my process:

1. Verified that 2020 returns contained the correct bank information. TTax2021 did not transfer the 2020 information into either Federal or State return.

2.  Shutdown desktop PC and unplug from wall: No change

3.  Complete uninstall/reinstall of TT2021 desktop with shutdown of PC/Unplug from wall before restart: No Change

4.  Manually input the bank information into 2021 Federal 1040 form and then proceeded to "E-File" step. I was able to enter the bank information for the SC State return. SUCCESS!

5. But there is still a problem, I am unable to print or download the SC1040 form from the Form Print center.  I can only print/download the Federal form.  When I highlight the SC1040 form for printing, the print selection area (blank box on upper right of the Print step), nothing is shown.  Below this area is a message that "State forms are not final yet and cannot be printed or downloaded" or something to that effect.  Then there is a blue link "notify me when forms are final" below the warning.  When I click on the blue link, it takes me to a page to enter my email address but there is another error message above the email input box "No forms are selected". 

This is because TTax doesn't put the SC1040 form as a section into the blank box on the Print page.  

I can read the SC1040 form within the TTax software but cannot download or print it and it doesn't show up as a selection in the form Printing box when I highlight in the Print Center. 

6.  For giggles, I went ahead and continued the E-File process, paid the small amount of Federal tax owed with CC and submitted the SC State form with the bank information for Direct Deposit of refund. 

Both Federal and SC State returns were ACCEPTED and are now in process.  

7.  However I still have not been able to print my SC return from TTax 2021 desktop software...anyone have any ideas on how I can download into PDF and save SC?  Federal is not a problem...

[Kat]

@Oz01 Thanks for your detailed information!  You have really put in the time on this!

I'd suggest waiting a bit before trying to download/print your SC return, even though it has already been accepted.  It's so early in filing season, and the states practically always lag behind federal on most things.  So maybe check back in a week or so to see if the issue has been resolved.  If not, post back here and I'll see what I can find out.

You guys have been so very patient, and it is appreciated.  

[Oz01]

Will try again in a week or so...but please emphasize to TTax contacts that 2021 desktop (unlike online free version) did not import the bank information from 2020 desktop files at all! That isn't a state tax program error...but a basic 2021 Turbo Tax issue...

Thanks for your quick responses 👍... they are appreciated...

[Kat]

@Oz01 I have explained the issue as you've stated it to any TurboTax Moderators that will read my post.  That's all of my "power" in a nutshell.  Not much, I'm afraid.  Thanks again for your patience!

[Kim861]

I'm having the same issue with the Desktop Deluxe version.  My parents are getting a refund from SC but nothing owed or refunded from Federal.  I had to choose paper check just to get their returns efiled.  It's okay for them but this is disappointing from Turbo Tax.  If I spend money on a product I expect it to work properly.  Hopefully, this won't be an issue next year.

[Oz01]

Latest update (I started this conversation):

1. Still cannot print SC1040 that was efiled a week ago.

2. Today i did my own taxes and AGAIN, TTax 2021 desktop DID NOT import bank information from 2020 return. And AGAIN, I was unable to download or print my completed SC tax forms...NOTHING has changed since my original complaint.

3. Additionally the desktop version did not import my work W2 form while the online free version imported the W2 of my son, who interned at my company last year.

This is last year I use Turbo Tax... I see no reason to keep going down this rabbit hole...have had multiple issues through the years but this was last straw...

[Kat]

@Oz01 So sorry to see you go.  But I get it, and can't say I blame you.  Best of luck.

[Gwen S]

I am having the same issue.  I keep inputting it but it won't save.  I have tried inputting in the form and step by step but it will not save my bank information.  Do you know when it will be resolved?

[spainter8212]

I am having this same issue. I have spent almost 2 hours on with TurboTax to no avail.  My issue is similar, owe on Federal/Refund on State of SC!  I tried as suggested to enter directly in from 1040 but that did not save for me.  There has to be a solution for this! This is super frustrating! 

[Oz01 · Accepted solution]

What eventually worked for me was

1.go to Federal 1040 form and open form for editing,

2. enter direct deposit bank info (even though you owe)

3. close form

4. Go to the "Filing" step and enter bank info for SC direct deposit when prompted...

It seems the info must be in the Federal form before TTax desktop accepts manual entry for state. 

What I don't understand is why the state form doesn't just import the bank info from Federal. 

Hope this helps... 

[spainter8212]

That worked! Thank you so so much! 

[Oz01]

👍👍... glad it worked for you as well...

[Gwen S]

That worked....thanks so much for the help.  This has been super frustrating.

[GamecockStormblessed]

Having exact same problem with the same state. This is quite infuriating as I am trying to file. Any solutions would be appreciated. 

[Kat]

@GamecockStormblessed Are you also using the Desktop (CD/Download) software?  If so, see the solution offered earlier in this thread by @Oz01 .