Re: Incomplete calculations on MI 1040 form for zero return (desktop print option) - Page 2

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Incomplete calculations on MI 1040 form for zero return (desktop print option)

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

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Incomplete calculations on MI 1040 form for zero return (desktop print option)

I've sent the file. How do I share the token number with you. Through this channel? Is it not public channel?

Incomplete calculations on MI 1040 form for zero return (desktop print option)

You can share the token here. The tax file is sanitized and won't include any of your personal details. Only TurboTax employees have access to download the file.

Incomplete calculations on MI 1040 form for zero return (desktop print option)

Token # 1280997

Incomplete calculations on MI 1040 form for zero return (desktop print option)

I have submitted this to our developers for review.

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Incomplete calculations on MI 1040 form for zero return (desktop print option)

Following up see if there is any update. The issue is still there. Would someone contact me from the Developers' team?

Thanks.

Incomplete calculations on MI 1040 form for zero return (desktop print option)

Another follow up to see what would be the next step. Have developers fixed the issue? I'm still unable to file the taxes

Incomplete calculations on MI 1040 form for zero return (desktop print option)

We will release an update next week. The update will activate all forms of the MI1040 all the time for customers to print.

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Incomplete calculations on MI 1040 form for zero return (desktop print option)

The fix will be in this week's update. Check back on Friday after updating your software.

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Incomplete calculations on MI 1040 form for zero return (desktop print option)

Thanks a lot for your help. I can see a MI-1040 now and file electronically.

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