How to upgrade online software New York State 1t 196

[tewcomeback1]

Hmmmm Wonder if I should delete one of the two 1098 forms and just combine the amounts? Worst case I get audited and explain the issue? Wouldn’t be like I was hiding something or over-claiming… 

[nytaxfiler]

Same here. Need this fixed to file NYS.

[EbonyL122824]

We are currently looking into this issue. Please check back in a few days for an update.

[suzysgold]

I just wasted 3 hours trying to figure this mess out, including 1 hour on the phone with a Turbotax expert.  She finally figured out that the form may not be available yet. This could have easily been avoided if Turbotax added a simple explanation to their error message AND let your tax experts know!!!   Ironically, the form IS already updated, so why the delay?!!  Unbelievably frustrating.  Thanks for wasting my entire night.

[DogPound123]

The TT page says the form is ready:

Resident, Nonresident, Part-year Resident Itemized Deductions     available         available

Why is the software still not functioning?

Its time to go to the other company. this error has been going on for over a week with no improvement. the message is still misleading and no "live Help" folks have any idea what is going on either. 

[hoot52]

I wish I could do more than give a thumbs up to those facing this issue with me.  Having to e-file fed and state is ridiculous!  If I was using a free version of your software I could understand.  This may be the last year I use TT.  Other companies, whom I have read have found bigger returns for users, already have this fixed yet one of the biggest companies I know and have used since they started doesn't 

I have been a loyal customer but I feel TT is beginning to lose its luster! 

[hoot52]

I would think if you filed your federal and recieved a notification that it was accepted you're all good.

[AD99758]

Does anyone have a creditable News and Media outlet that we can report this to?  Normally these things are fixed quickly - but I think  this should be shared with the NEWS as a glitch in the system is causing delayed filings for customers.  It's been a week and nothing has changed.  I mean TT is better than this .... this is a simple patch to update software and forms.  Either they don't want to do it, they lack resources to do this either way - not good business.  

[spopres]

Agree. I'm giving them till the end of the week. If nothing, I'm submitting elsewhere and demanding a refund.

[msluv71]

I'm getting same error message in California and i already paid for my taxes. :(

[wbmommy6639]

Why can't TT say exactly this?  Tell us that the form update isn't available.  I just spent nearly an hour trying to figure out what I did wrong and it's not even something I can fix on my own.

[ekbl]

If Turbotax does not fix this issue specifically related to NYS returns, there is an interesting on-line advise from Turbotax dealing with refinanced home loans with multiple 1098s.  This guide will result a single 1098, which may eliminate the current glitch on NYS return.  Read this as REFERECNE only as it just came up in my search.

https://ttlc.intuit.com/community/loans/help/what-do-i-do-if-i-have-multiple-1098s-from-refinancing-...

[tewcomeback1]

Seems like no harm done just adding the numbers together and reporting 1 1098 / maybe in the name field list both lenders just incase your audited (which l win the lotto before that happens). 

[tewcomeback1]

Seems like no harm done just adding the numbers together and reporting 1 1098 / maybe in the name field list both lenders just incase your audited (which l win the lotto before that happens). 

[ezoubra]

I only have one 1098 and I'm getting the same error message which won't allow me to e-file my NY state taxes. Are other people finding that  only having one 1098 is working OK or them?