Fixing Social Security # on Illinois return that starts with 0

[RRoleck5]

On the Illinois state tax return I am working on entering the expenses for the dependent education credit and I'm receiving an error that the dependent has an invalid social security number.  The social security for the dependent starts with a 0 and on the dependent credit entry screen has dropped the leading 0.  The field for the social security number appears to be pulling from the your personal info screen and won't let you fix this field by adding the 0 or let you move past this screen unless you fix the social security number.  Since you can't fix the field I'm stuck on this screen.

Has anybody else experienced this and if so how did you work your way around it?

[xmasbaby0]

Have you checked with Social Security about this?  SSN's should not start with a zero.  Sounds like you have some sort of mix up.   Are you getting that number from a Social Security card?

[RRoleck5]

Actually social security numbers have started with 0 for a long time.  At one point in time the first digit represented the part of the county the number was issued and 0 was the New England area but in the last 15 years or so as social security has run out of numbers they have had to reuse old numbers and stopped the regional use of the first number of 0 to mean New England area because of identity theft issues.

I have done this credit in past years for my child with this number.   I wonder if it is a programming error.

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[RRoleck5]

It is a program error as when you go to forms it showed the 0.  Customer support suggested a work around after they couldn’t find and fix the program error quickly.  The work around was to change the ssn first to digit to another number to get past the screen then when you get to the final review change it back to 0 and then efile or print returns.  It worked but have to remember to change ssn or return will error