$39.99 fee to process State return

[Booby439]

After completing the federal tax return and without doing anything about how to e-file I went to process the state return and I got the message "For just $39.99, we can finish your Virginia taxes in minutes."

I have not requested any professional help either which I believe charges the same amount. I have always just done both federal and state and then paid by credit card the $19.99 fee. So the program will not allow me to complete the state return without paying this upfront $39.99.  I have never had to do this in the several years that I have used TurbTax.  What is the fix??

[JotikaT2]

I have attached a link to the website which compares available products. 

The CD/Download actually includes 5 federal e-files.  It does say that it is additional to prepare and file the state return.  

CD/Download product pricing

As you are in the "Basic" program, the state is not included. 

If you purchase the Deluxe version and higher, it does include 1 state download.  

The cost for "Live" help is higher.  You can see the different costs under "Products & Pricing" for online products.  There are 2 options to select:  "You can do it" or "Live A CPA can help".

[kurmatt]

"TurboTax® Free Edition | $0 Fed. $0 State. $0 To File‎" but its 39$ for state? am i missing something?

[TerukoL]

TurboTax Free Edition is an online-only product that supports simple tax returns that can be filed on Form 1040 without any attached schedules.

Simple tax situations covered in TurboTax Free Edition:

• • W-2 income
  • Limited interest and dividend income reported on a 1099-INT or 1099-DIV
  • Claiming the standard deduction
  • Earned Income Tax Credit (EIC)
  • Child tax credits

Please click Is TurboTax Free Edition right for me? to learn more. 

Turbo Tax fees you are charged will depend on any add-ons you may have selected when completing your return.

If you selected to have your TurboTax fees deducted from your federal refund, there may be an additional fee for the Refund Processing Service.

You can view a breakdown of your TurboTax charges by signing in to your online return. Once you have signed in and selected to continue your return, select Tools from the My Account drop-down list in the upper right corner. In the pop-up window, select My Fees to get a breakdown of your TurboTax charges.

You can remove any add-ons before you pay by selecting:

•    Remove upgrade to Deluxe, Premier, or Home & Business

•    Remove MAX

•    Remove Refund Processing Service

•    Remove TurboTax State

•    Remove TurboTax Premium Service

•    Remove TurboTax Federal Free Edition PLUS

Click this link to learn how to remove Premium Fees. https://ttlc.intuit.com/questions/2154391-how-do-i-remove-premium-services-from-my-purchase