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Level 2

Question

NYS efiling

Forum|Forum|4 years ago
March 14, 2022
1 reply
1 view

I had e-filed my federal return (which was accepted) but I am having issues e-filing my NYS return.

I click on "Transmit my return" and then keep getting the following alert: "But before you e-file, we need a little more information that we didn't need earlier".

Thanks.

TurboTax Business Windows

Level 15

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

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jxpremierAuthor

Level 2

Hi Michelle - I followed the steps and transmitted the sanitized return. The token number is 956232.

Thanks!

Level 15

Are you still experiencing this issue? If so, please generate a new token number so that we can investigate the issue.

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