NYS efiling

[jxpremier]

I had e-filed my federal return (which was accepted) but I am having issues e-filing my NYS return. 

I click on "Transmit my return" and then keep getting the following alert: "But before you e-file, we need a little more information that we didn't need earlier".

Thanks.

[MichelleLO]

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number that was generated in the response.  

@jxpremier

[jxpremier]

Hi Michelle - I followed the steps and transmitted the sanitized return. The token number is 956232.

Thanks!

[MichelleLO]

Are you still experiencing this issue? If so, please generate a new token number so that we can investigate the issue.