NY State tax refund is displaying 0 refund which is wrong

I did my taxes and my parents, during process The refund/amt owed changed as it’s supposed to. After I filed the NY state taxes both were blank and I’m not sure what to do

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I'm trying verify my phone number but my old account with turbo tax because i just wanted to refund my money with credit karma account an just connect wit

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NY State tax refund is displaying 0 refund which is wrong

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