Delete your Other State Tax Credit information in North Carolina. You will see it on the screen Take a look at North Carolina credits and taxes.
If you are reporting $0 Pennsylvania income, you are paying no tax, and are not entitled to any credit.
When PA tax is withheld in error, file a PA-40 Income Tax Return. Be sure to indicate your residency status as "nonresident".
Submit a legible photocopy of your Form W-2, and a SIGNED COPY of the resident income tax return that you filed/will file with your resident state (without the supporting forms and schedules), and a statement explaining that you were a resident of a reciprocal agreement state.
Refer to the instructions for residents of a reciprocal state for more information (they are the same in for employees with tax withheld by mistake).
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