Indiana INGEN-007-02

[fmkustoms24]

Got an email that states The County Rate that you are using is not correct based on the county where the taxpayers reside/work. PLease check the most current county tax rates table.

I got this email but when i goto turbotax it doesnt show this and doesnt help with anytype of fix. I went back and checked and i have my correct residency and work. I live in Indiana and work in dofferent countie then i live. I have never had this issue in the past. The software is up to date. 

[HeatherPLO]

Let's try a manual update to see if this resolves this hard stop.  To manually update for Windows, please see the Help Article here.  If this does not resolve the issue, please reach back out here in the thread for further assistance.  

[fmkustoms24]

The software updated today and fixed the state side but it still says pending even though i received an email from turbo tax stating it has been rejected and to go back to turbo tax and the software will help to fix issue and refile. Its been 3 days now and still says pending. My Federal was accepted, per my email i got,  but it says pending still as well

[mreisz]

I am having this exact issue.  The manual update didn't work for me.  Would love to get this addressed soon.

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@mreisz

[kbotma]

I'm receiving emails from TT stating my returns have been rejected, but the desktop TT software says returns are Pending and doesn't provide steps to make the needed correction.  

[EbonyA]

If the return is indeed rejected, there should be a rejection code listed in the email received. Although you have mentioned a conflict between the email received and the software status, please review this resource. You may also reach out to our phone support team for further clarity and assistance @kbotma .