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retiredteacher15
New Member

I bought the CD at Sam's Club and downloaded from the CD . The program is wanting me to pay for again before I can file. I am frustrated beyond belief.

 
4 Replies
AlexanderS08
Expert Alumni

I bought the CD at Sam's Club and downloaded from the CD . The program is wanting me to pay for again before I can file. I am frustrated beyond belief.

Have you looked at our online Free Edition? Depending on your situation it could be a good fit for you.

 

Here is a comparison of our CD Products:

 

TurboTax CD Comparison

 

 

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sgyang
New Member

I bought the CD at Sam's Club and downloaded from the CD . The program is wanting me to pay for again before I can file. I am frustrated beyond belief.

I had the same issue.  Do I need to pay twice?

AmyC
Expert Alumni

I bought the CD at Sam's Club and downloaded from the CD . The program is wanting me to pay for again before I can file. I am frustrated beyond belief.

No, you should not pay twice. Please use the following link for a customer support number.

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fanfare
Level 15

I bought the CD at Sam's Club and downloaded from the CD . The program is wanting me to pay for again before I can file. I am frustrated beyond belief.

if you are e-Filing federal and state there is an e-File fee for your state return. You have to pay that when you get to the filing step.

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