How does Employee Tax expert system work ?

[NETOLICKY71]

Pardon the newbie question but do the Employee tax experts keep track of questions/answers they responded to but were not able to solve the problem?  AmyC answered the question regarding Virginia age deduction and the EIC , and while her description of what should happen is correct, I and another member noted that the software will not perform as she indicated it should.  So are the Turbotax staff examining this issue, or was it considered answered. 

I am amazed at the complexity of your task and imagine this time of year reveals so many bugs .  Thanks for all your work.  l hope you can address this to help older low income taxpayers who are still working.

[AmyC]

If we know that we can't solve it, we pass it to an investigations team that looks into issues and determines if it is user error (most common) or a problem that needs to be corrected. Next the software developers will correct any issue.

Clearly, I thought all was well when I answered your question. You can reply back with the issue you are having or you can contact support where they can actually see your issue. We all want your return to be done correctly.