How does Employee Tax expert system work ?

Pardon the newbie question but do the Employee tax experts keep track of questions/answers they responded to but were not able to solve the problem?  AmyC answered the question regarding Virginia age deduction and the EIC , and while her description of what should happen is correct, I and another member noted that the software will not perform as she indicated it should.  So are the Turbotax staff examining this issue, or was it considered answered. 

 

I am amazed at the complexity of your task and imagine this time of year reveals so many bugs .  Thanks for all your work.  l hope you can address this to help older low income taxpayers who are still working.