HELP! - "Information Worksheet: Spouse SSN should not be entered directly on the New York Information Worksheet for State Electronic Filing."

[wola1]

Trying to e-file federal and NY state returns but on the "Let's make sure everything is accurate" page there is a problem with NY return. Clicking "Fix New York Return" gives the following message "Check This Entry Information Worksheet: Spouse SSN should not be entered directly on the New York Information Worksheet for State Electronic Filing. . You should enter the information on the Federal Return, Federal Information Worksheet." My spouses ITIN is shown correctly in the worksheet. No matter if I click "continue" or remove the ITIN it returns to the previous "Let's make sure everything is accurate" page and cycles again with the only other option to "File by Mail". I really need to e-file if possible. Can anyone advise please? Thank you!

[Mike9241]

contact support since this sounds like a bug 

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

however, you can try this first.

1)delete her info worksheet

2) save return

3) reopen return and renter her info.

it is proper to enter a taxpayer's SSN/ITN in the federal worksheet. that should carry to the state return.