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First, review his W2 entry in the federal section. Double check that the state withholding shows. If it is showing but not carrying through, you must have a piece of data stuck. I see you are using online so follow these steps:
Online version:
A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
For stuck information follow these steps:
For other users:
Desktop version:
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