Has anyone else noticed that Illinois withholdings does not include the amount from my spouse?

[Teressa10]

The federal calculations are correct, but when completing Illinois, only my withholdings are used. I saved the pdf to review the details and it confirms that only my withholdings are being used. Any ideas how to fix it?

[AmyC]

First, review his W2 entry in the federal section. Double check that the state withholding shows. If it is showing but not carrying through, you must have a piece of data stuck. I see you are using online so follow these steps:

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the W2 causing trouble, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

For other users:

Desktop version: 

1. Delete the form W2 causing trouble
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again