Form 3514 glitch

[jvoorhes]

TT is throwing an error during review that I can't resolve.  I don't qualify for EITC which is what CA Form 3514 is for but TT persists in populating question 9a in column 2 with a Yes value.  It should be blank.  (I don't even have a child listed in column 2.)   Selecting No Entry during review has no effect.

My troubleshooting efforts thus far:  cleaned out cache and cookies in Safari and Chrome, created a new account with Intuit and did my taxes from scratch using Chrome (same error.)

[jvoorhes · Accepted solution]

Happy to announce that TurboTax resolved this issue as of today.  They called me Monday to have me run through the problem.  

Pretty impressive!

[KXCIII]

Could you please show me the resolution to this? I am currently struggling as well with this glitch.

[jvoorhes]

I can't show you the resolution but I recommend you start a new thread detailing the problem.  I think that's what's needed to get TT to start addressing it.  As I wrote, they contacted me and resolved the issue in a few days.