You should verify with New York State whether they got your originally filed return. You need to establish that your original return was filed (and accepted and processed) first.
Sign in to your TurboTax account and open Your Tax Returns & Documents on the Tax Home screen. Your state return for 2023 should be listed as Filed, and your Return Status should say Accepted. If it says Started instead, you'll need to file your state tax return.
Or you can contact the New York State Department of Taxation and Finance to find out information about your filed return.
Once you have established whether it's been filed or not, you can either file it with the correct information (if it was never filed), or you can amend it as needed (if it has already been filed and accepted.
You can mail in your amended state tax return, but you have to establish that an original return was actually filed or there will be no processed New York State return in the system to amend. Once you have determined that, you can confidently amend your return and submit it.
Click here for information on how to amend your state tax return.
Click here for additional information about tracking your state refund.
Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
