Fee for state return paper-filing

[dkroz]

Hello!
I switched from e-filing to paper-filing because my return keeps getting rejected, but I was charged for state efile anyway. Should I expect this fee to be refunded or I have to explicitly request refund?
Thank you!

[DoninGA]

You will have to contact TurboTax support for the state e-file fee refund.  When using the website enter the key words Billing Issue and do not use the word Refund or you will get a response for a tax refund.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[dkroz]

I've tried to contact support via Twitter and here is what they told me:
'The fee you see for your state return isn't for the e-filing portion. It is for the preparation of your state return. To e-file is free.'

[DoninGA]

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@dkroz wrote:

I've tried to contact support via Twitter and here is what they told me:
'The fee you see for your state return isn't for the e-filing portion. It is for the preparation of your state return. To e-file is free.'

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Ahhhhh....They should have asked you what TurboTax program you were using.  Try again and this time tell them you are using one of the TurboTax desktop CD/Download editions.

[dkroz]

Ok, thank you!
I did mention desktop version, I will try again...