FAILED_VALIDATION - State of New Mexico

[Mtbdug]

Looks like there is something wrong with State Filing for New Mexico in Turbo Tax Desktop.  I paid extra for the State Filing, but when I try to file it says FAILED_VALIDATION. There is an update available for your version of Turbo Tax.

This comes up when I try to file the State Taxes even after the software just IMMEDIATELY before I tried to file, did an update. 

I theorize that there is a disconnect between the State of New Mexico filing site and the Turbo Tax program associated with State ID (License) and how New Mexico handles VALIDATION!

I filed Federal Taxes just fine separate from the State, but the State File won't load to New Mexico.

Please advise or refund my State Filing fee.  I can load my taxes manually on the State site if I have to. 

[EbonyA]

Please review this thread and see if the proposed solution resolves your issue.

[Mtbdug]

Nope.... even tried this. 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax... 

No Bueno!  Gonna reverse the charges for my State Filing and just file manually!  POS!

[Mtbdug]

Anyone at Turbo Tax have a solution?  I paid money for a State Filing that doesn't work.  I've contested the charges on my CC, but I'm giving you folks an opportunity to make this right.  Otherwise for other users, buyer beware!  

[DoninGA]

@Mtbdug No one on this forum can assist you with any type of TurboTax account billing problem.

You will have to contact TurboTax support for a refund/cancellation of the state tax return e-filing fee when using the TurboTax desktop CD/Download editions.  Use the key words Billing Issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax