Declaration to E-file Your State (NY)

[rmgtax]

Same issue. Very Frustrating. How can Intuit charge for a program that doesn't work for New York? Fraud

[mtftest]

Same issue still present. 3/31/20

[Wasted_Time]

Just spent a long time with support. Had me install a downloaded version of Turbotax which did not work. Same error. Then he had me install a downgraded version and try to download the state file, which did not download. Then he tried to tell me the problem was with my computer, maybe too many programs running or a virus. I insisted nothing else had a problem except turbotax and it was a bug. At this point I was hung up on.

[mtftest]

I spent an hour or so. They have promised to start an investigation and get back. We will see. They had me run it on chrome instead of explorer, no change.

[sconverse]

Two things:

• It looks like TurboTax has accepted that this is a bug and plans to have it fixed on or around 4/2/2020.
• I found a workaround for my situation and filed my NY return. In case anyone else had the same situation, here's a quick description: My wife and I were part-year residents of NY in 2019 and she was the only one of the two of us with NY wage income, so I indicated that only she ("Spouse" on our federal return) had NY-based income. That's what I think caused the problem. So I went back and said that we both had NY income and that solved the problem! Nothing else changed, and once I worked through some odd stuff regarding 2020 estimated taxes, I was able to e-file successfully. So this could be a workaround for anyone in the same or similar situation who doesn't want to wait for the TT fix...

[Anonymous]

Great news, I will wait and hope for the Fix. I had printed my return to mail, but of course NY does not want to accept mailed returns if you calculated electronically. You are probably onto something with only 1 NY source income as I have the same problem as a non-resident and my spouse has NY income. I am not willing to say I have NY income just to file.

Thanks

[mtftest]

My situation is similar, if I notice it is fixed will post here.

[Wasted_Time]

sconverse, thanks for the workaround. I will wait a while longer for the bug to be fixed. What I found aggravating was that the support person I spoke with refused to answer when I asked if Intuit was aware of and working on the problem. He made me spend a couple of hours installing and reinstalling different things. At one point he wanted me to pay for a state download with the deluxe version even though I am using the home & business which includes free state. He claimed I would able to call and request a refund but I refused to pay again.

[bobgregnor]

Just got off the phone with Jace from TTax Support  He confirmed it is a known bug/issue.  The investigation # is INV-7040.  He confirmed it has a target date for resolution of 04/02/2020, most likely late in the day.  I'll post again if/when I can confirm this issue is fixed.

[Montasteward]

I cant get 6 digit so I can sign and file

[vschiavo]

I checked for updates, downloaded them, and was able to successfully e-file my NY return.

[mtftest]

Yes. I agree, it seems to be fixed after downloading updates. You would think Intuit would monitor this site for similar problems- or is that wishful thinking.