Credit Card Refund

[clynnelogan]

I have a pending charge of $48.14 on my credit card for state taxes but I did not file my state electronically.   Who do I contact to get the charge removed from my card?

[VolvoGirl]

Are you using the Desktop program?  That sounds like the 44.99 price to buy a state program (not to efile, Efiling is another 24.99).

Contact Customer Service

 You need to pick the CD/Download program in the product drop down box.   
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[clynnelogan]

I purchases the TT software from Sams Club and uploaded the program to a desktop.  When I was having problems filing the state and it kept looping, my card was charged but I was never able to file the state electronically. 

[VolvoGirl]

Yes call in to get a refund.  Were you able to file state?  Like print and mail it?  There is a problem, see 

State looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...