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Level 2
July 2, 2020
Question

Credit Card Refund

  • July 2, 2020
  • 3 replies
  • 7 views

I have a pending charge of $48.14 on my credit card for state taxes but I did not file my state electronically.   Who do I contact to get the charge removed from my card?

    3 replies

    VolvoGirl
    Level 15
    July 2, 2020

    Are you using the Desktop program?  That sounds like the 44.99 price to buy a state program (not to efile, Efiling is another 24.99).

     

    Contact Customer Service

     You need to pick the CD/Download program in the product drop down box.   
    5am-5pm Pacific Time Monday -Friday
    https://support.turbotax.intuit.com/contact/

    What is the Turbo Tax phone number
    https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

    Level 2
    July 2, 2020

    I purchases the TT software from Sams Club and uploaded the program to a desktop.  When I was having problems filing the state and it kept looping, my card was charged but I was never able to file the state electronically. 

    VolvoGirl
    Level 15
    July 2, 2020

    Yes call in to get a refund.  Were you able to file state?  Like print and mail it?  There is a problem, see 

    State looping

    https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/01/1127787