Charging for e-filing state return but then Turbo Tax say we're not allowed to e-file.

[Rimfire Sports]

Turbo tax charges $25 to e-file a VA state return and after you pay and continue on to e-file, Turbo Tax wants to make one last check of the return.  In our case, it said we were unable to e-file because we overpaid state taxes one w-2.  We must file by mail.

Would be nice if Turbo Tax made that check as part of the original check of the state return before making us pay for the e-file.

Can I get a refund of $25 for I paid for a service that Turbo Tax then said I coiuldn't use?

[xmasbaby0]

If you used desktop software and paid the $25 state e-file fee, but were unable to e-file your state return, you can ask for a refund of the $25 fee.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[VolvoGirl]

What state taxes does it say you overpaid?  State withholding?  Maybe we can help you fix it and efile.  

[VolvoGirl]

I would try deleting the W2 and enter it again manually.   That may clear it out.