Charging for e-filing state return but then Turbo Tax say we're not allowed to e-file.

Turbo tax charges $25 to e-file a VA state return and after you pay and continue on to e-file, Turbo Tax wants to make one last check of the return.  In our case, it said we were unable to e-file because we overpaid state taxes one w-2.  We must file by mail.

 

Would be nice if Turbo Tax made that check as part of the original check of the state return before making us pay for the e-file.

 

Can I get a refund of $25 for I paid for a service that Turbo Tax then said I coiuldn't use?