Can't Amend Return

[CB5486]

So, I filed my taxes thru TurboTax for 2018. During this time, I had lived in ND until 10/21/18 and OH after that. It turns out they messed up when filing my taxes. TT put my ND income into my OH taxable income and my entire year of income into my ND taxes. I paid more than I was supposed to for BOTH states. Now, when I try to amend my 2018 return, they expect me to pay them AGAIN for something I already paid them to screw up the first time? Can't even talk to somebody on the phone because I refuse to pay for them to scam me again. Any staff want to help me out, or are you just going to delete this post and move on?

[Critter-3]

If you used and paid for the online program then there is no fee to amend it now ... 

See this TurboTax FAQ for help with amending:

https://ttlc.intuit.com/questions/1894381-how-to-amend-change-or-correct-a-return-you-already-filed

If you still need assistance then ask from inside the downloaded federal program to get it ... 

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[CB5486]

Yeah, I tried amending it. It makes me download their software which seems sketchy AF. But I did it anyway. It tries to charge me $40 for amending my state refund.

Also, that link trying to get a phone number says this:

Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

I should not have to pay to talk to someone because they messed up something I already paid them for. It would be like going to a restaurant, ordering a meal, getting the wrong one, and then bring asked to pay for the replacement meal.

Anything else?

[Critter-3]

Well once the online program has closed for the year the downloaded program is your only free option. 

You  should not need to pay ...

1. Go here to go to our Contact us page.
2. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
3. Enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

Or tell us what you are trying to change and maybe we can help from this forum.

[CB5486]

I'm glad we agree that I shouldn't have to pay, unfortunately as soon as I try to put 2 state returns into the software, it asks for my payment info.

In the fine print of the provided link:

"For Federal tax questions, this service is available at no additional charge in select TurboTax products; otherwise fees may apply. You understand that as part of the Service, an Intuit tax advisor will answer your questions related to U.S. federal tax laws (for individual Form 1040). State tax questions are at the advisor's discretion."

Thank you for providing the phone number after trying to get me to pay in every other way possible.

I already stated my issue in the original post. I will state it again. TT put my Entire years earning into my North Dakota state tax. I paid ND taxes on Ohio wages. Then, they put my ND earnings and not my Ohio earnings onto my Ohio return. My ND earnings were much higher than my Ohio ones, so I ended up paying extra for Ohio as well.

This company is awful and baits people into paying for things that are free while hiding the free option from internet searches. If their product is so great, why do they have to charge people extra money to be able to talk to someone? Seems to me that this would encourage the company to mess things up intentionally to try and squeeze extra money out of me.

[TomD8]

You should review these instructions before you do your amended state return(s):

https://ttlc.intuit.com/community/income/help/how-do-i-allocate-split-income-for-a-part-year-state-r...

Be sure to review your amended returns for accuracy before submitting them.