can not get turbo to set up my staTe return

[mfrist87]

can not get into state filing 

[DoninGA]

What happens or what message do you receive when you click on State?

[mirosine]

I seem to be in a loop:  Cannot get beyond third screen; it keeps reverting to the first one!

[DoninGA]

---

@mirosine wrote:

I seem to be in a loop:  Cannot get beyond third screen; it keeps reverting to the first one!

---

Which TurboTax program are you using?  The desktop CD/Download editions installed on your personal computer or the online web-based editions?

If the desktop editions, which tax year?  Which Operating System, Windows or Mac?

If the desktop editions, were you able to download and install the state program?  Please describe what you mean for third screen and first screen.

[DoninGA]

See if this TurboTax support FAQ will be of assistance - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

[mirosine]

Still in a loop -- very frustrating!

[DoninGA]

---

@mirosine wrote:

Still in a loop -- very frustrating!

---

Contact TurboTax support for assistance with this problem.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax